WARRANTY & INSTRUCTIONS

Mission 1 Instructions and Warranty

The Mission Watch Company Promise

If you’re not completely satisfied with any item you purchase from the Mission Watch Company Inc, you can return it to us within 30 days of receipt in with original packaging in unworn, unused, condition for a full refund. No questions asked.

The Mission Watch Company One-Year Warranty

All components of any Mission Watch Company timepiece are subject to our one year warranty. All components will function as intended and as described and will be free from defect. Any defect or malfunction in the first year will be completely repaired by the Mission Watch Company, at no cost to you. We will absorb the cost of repair or replacement and we will absorb the cost of shipping.

Shipping, Taxes and Duties

 All prices are in US Dollars.

When purchasing a watch from us, your total price paid will either show the worldwide price for shipping that is extra or the price paid will indicate that shipping is included. This will be clearly indicated on the check out page. For buyers outside of Canada, your price does not include any import duties, customs fees, taxes, VAT, etc… that is charged by your home country.

All import and sales taxes for your country will be paid by you at the time the watch is imported by you and is in addition to the sale price.

Final inspection and quality control of Mission watches is completed in Canada. All Mission watches are now shipped from Canada.

For watches shipping to Canada: You will be charged the appropriate GST/HST at checkout.

For watches shipping outside of Canada: Mission Watch Company Inc. is not responsible for taxes or import duties on shipments. Mission Watch Company Inc. does not prepay duties or taxes and you may be required to pay import duties, customs fees, and taxes such as VATor similar sales taxes in order to complete delivery of your watch. All taxes, duties, levies and charges that your home country may charge are extra and have to be paid by you. Our watches are shipped to countries all over the world, with countless different tax regimes. The taxes and duties are paid for by the buyer at the point in time that the watch is imported into your home country.

Shipping is done by recognized global couriers such as DHL, UPS, or FedEx. All returns should be sent to us via one of these 3 global couriers.

Exclusions

Damage caused by misuse or abuse, such as scratches to the case or chips and scratches to the crystal or water infiltration caused by failure to securely and tightly screw down the crown, or submerging the watch at a depth which exceeds the rated water resistance of the watch.

If you damage the watch, please contact us and we will do our best to repair and restore your watch to original condition. Costs of repair and shipping paid by you.

Certificate of Authenticity

Every watch purchased from Mission Watch Company Inc. is 100% authentic.

We have designed and built the watch to exacting specifications.

Never purchase a Mission Watch Company watch from "grey market dealers" or others claiming to sell genuine Mission Watch Company watches.

Unused, Unworn Condition

What do we mean? 

For a full refund on 30 day returns, all items need to be returned unworn, in their original packaging (including protective covers), and with a completed return form. If the watch is returned in perfect condition, but the strap has been used or marked then a refund will only be given on the watch.

TRYING ON YOUR NEW WATCH:

We understand buying online without first inspecting the watch and trying it on can be difficult.  This is the solution:

We advise our customers to wrap the watch around their wrist instead of fastening the strap. Essentially once the strap is fully fastened, the watch has now been worn.  If you wrap the watch around your wrist, without fastening the strap, this prevents the strap being damaged and marked and allows you to return everything for a full refund.

 

Care and Maintenance of Your Mission Watch

The Miyota 9015 Automatic Movement:

Automatic movements wind themselves, using a weighted rotor which turns as your arm moves. The Miyota 9015 has uni-directional winding, with the winding rotation being clockwise if you are looking at the case back.

You can also hand-wind your Mission 1 by using the crown by turning the crown in first position 15~20 times clockwise until second hand starts to move naturally.

When hand-winding, please do not rotate the crown back and forth. Simply wind the your Mission 1 by turning the crown clockwise only. You may begin to hear a clicking sound when the mainspring is fully wound. Please do not over-wind your watch as this can result in a broken mechanism.

Always make sure that the screw down crown on the Mission 1 to the closed position and is always screwed-down when you wear or store your watch. This prevents dirt, dust, moisture and water from entering the case. Your Mission 1 is water-resistant to 300 m but water will enter the mechanism if you do not screw down the crown fully.

Care and Maintenance of Your Mission 1

You have acquired a very durable watch. Enjoy wearing your Mission 1 in all weather conditions and activities while keeping the following in mind:

1. It's best not to wind your watch while you're wearing it. This creates an angle that can put pressure on the stem.

2. Keep your watch clean. The best thing is a quick cleaning with a soft cloth. Water is absolutely fine if your crown is properly screwed down. Soap is really not advisable unless absolutely necessary. Use a pure and very mild soap and rinse thoroughly. Be sure to rinse your watch after exposing it to salt water.

3. Be careful where you put on, and wind, your watch. We have dropped watches on hard bathroom floors while winding them or putting them on for the day. While your Mission 1 has Parashock shock-resistance, soft landings are always best over the life of your watch.

4. Exercise good sense. Your Mission 1 is tested to 300 meters water resistance. It is shock-resistant. We have done the testing for you. You can wear your Mission 1 to swim, to surf, for some diving, to play tennis or golf, to go for a run. It is built to for your lifestyle. Would we wear it to climb Everest or run regular Ironmans? Nope.

5. Work on the watch carefully. If you take that sharp little kitchen knife to remove the spring bars to change the strap, sooner or later (probably sooner) you will scratch the lugs and the case. We all have. Use the right tool (which we included in your case), or give a pro a few dollars to do it for you.